Regulatory Alerts2026-07-24
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Complaints Watch Issue No. 28
The Hong Kong Monetary Authority published the 28th issue of its Complaints Watch, reporting a 22% year-on-year increase in banking complaints to 2,310 in the first half of 2026. The rise was primarily driven by issues related to banking account operations, prompting a reminder to authorized institutions to ensure proper communication with affected customers. The publication also outlines good practices for supporting customers in financial distress and addresses meeting customer expectations in the digital era.
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