Regulatory Alerts2020-01-01
Minimum Guidelines on Complaints Management
The Reserve Bank of Fiji issued this policy to establish minimum complaints management requirements for Restricted Foreign Exchange Dealers and Money Changers licensed under the Exchange Control Act 1985. The guidelines mandate that licensees implement effective internal processes, including staff training, independent investigation, and a formal complaints register, while requiring resolution of issues within twenty-one working days. Compliance is enforced through periodic reporting to the Board and the Reserve Bank, alongside supervisory assessments via on-site examinations and off-site monitoring.
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