FSC releases Guidelines for the Financial Sector on Deepening Social Trust and Giving Back to Society

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FSC releases “Guidelines for the Financial Sector on Deepening Social Trust and Giving Back to Society”; partners with financial sector to establish new paradigm for trustworthy finance and giving back to the community

2026-07-29

The Financial Supervisory Commission (FSC) released the “Guidelines for the Financial Sector on Deepening Social Trust and Giving Back” (the “Guidelines”) on July 29, 2026. The Guidelines aim to establish common vision and an implementation framework to help financial services providers enhance their contributions to the public, to customers, and to employees, thereby fostering a development model in which the financial sector and society prosper together and realizing the ideal of “Trustworthy Finance”.

The FSC stated that, in recent years, following the government’s regulatory approach that seeks to ensure the financial sector’s development and stability, Taiwan’s financial market has continued to develop steadily. The operational performance and capital resilience of financial institutions have, meanwhile, continued to grow stronger. The FSC has introduced the concept of “Trustworthy Finance” and is encouraging financial service providers to continuously enhance social trust while improving their financial soundness, and to ensure that the benefits of financial development are share with society, thereby creating a positive cycle of “greater trust, greater policy openness, broader development, and greater social benefits.”

In response to international trends in ESG and sustainable development, the FSC in recent years has continued to promote policies relating to sustainable finance (E) and corporate governance (G). It has established a comprehensive framework and foundation for these efforts. In comparison, although the financial services industry has long been engaged in various social initiatives (S), including financial education, support for disadvantaged groups, services in rural and remote areas, anti-fraud awareness campaigns, senior-friendly financial services, financial inclusion, and charitable activities, the broad scope of these initiatives has meant that a systematic framework and comprehensive strategic direction have yet to be established.

Accordingly, the FSC has formulated these Guidelines with the aim of establishing a more comprehensive strategic framework for promoting social engagement and guiding the financial services industry to elevate social contribution initiatives from supplementary activities to an integral part of its core business strategy. Through promotion mechanisms that are strategic, institutionalized, and long-term, the Guidelines seek to comprehensively enhance the breadth, depth, and substantive impact of the financial services industry’s fulfillment of its corporate social responsibility. The Guidelines set out the following four goals:

1. Greate a virtuous cycle between the financial services industry and social trust: Through continuous, effective, and socially meaningful giving-back initiatives, foster a virtuous cycle that builds trust and promotes development. 2. Leverage financial expertise to address critical social needs: Utilize the financial sector’s professional expertise and strengths to help address the challenges and pain points society faces to enhance overall social well-being. 3. Enhance social impact through public-private collaboration: Integrate resources from various sectors to jointly implement giving-back initiatives, fill gaps in social services that are not adequately covered by government policies, and create greater public value. 4. Establish an ecosystem for the financial services industry to collectively contribute to society: Establish governance mechanisms for social contribution initiatives, platforms for sharing experiences, and mechanisms for disclosing outcomes, thereby encouraging more extensive giving back efforts.

To achieve the aforementioned objectives, the FSC has established four guiding principles, five key strategies, three main target groups and areas of action, as well as disclosure requirements, to guide the financial services industry’s efforts to promote giving back initiatives: 1. Four guiding principles: The Guidelines are based on the core principles of voluntary participation, leveraging unique strengths, long-term commitment, and tangible social impact. They respect the autonomy of financial institutions to design their own social contribution initiatives based on their size, business characteristics, and society’s needs, without imposing a uniform model. Instead, financial institutions are encouraged to leverage their core business expertise and resources to develop distinct, sustainable, and impactful initiatives that give back to society. 2. Five implementation strategies: The Guidelines recommend that the financial services industry adopt five strategies and institutional mechanisms—integrating social contributions into their business strategies, incorporating them into corporate governance, establishing dedicated organizational structures, establishing feedback and improvement mechanisms, and taking a forward-looking approach to future development—to transform social contribution initiatives into concrete, long-term, and sustained practices. 3. Three main beneficiary groups and areas of action: The Guidelines recommend that the financial services industry plan initiatives to help three groups—the general public, customers, and employees. A total of 22 areas of action have been provided as reference options addressing these groups. Financial institutions may prioritize resource allocation to areas that are not yet adequately covered by public resources, thereby serving as supportive partners to the government and enhancing the overall social support network. (1) General public (10 reference areas): Guided by the principle of “taking from society, giving back to society,” the financial services industry will extend its social contribution initiatives to the general public. In response to diverse social needs and development priorities, financial institutions can provide sustained and impactful resources and support programs. They can also strengthen the basic care and development capacity of regions and groups with relatively limited resources, thereby enhancing overall social resilience and inclusiveness and promoting shared prosperity and social well-being. (2) Customers (Five reference areas): The financial services industry should share the benefits of its business performance with customers (consumers). Such contributions should not be limited to traditional giveaways, lucky draws, or short-term promotions, but should instead focus on reducing customers’ financial burdens, enhancing customer benefits, and promoting financial inclusion. In so doing, financial institutions can achieve a virtuous cycle in which customers benefit, society benefits, and public trust in the financial services industry grows. (3) Employees (Seven reference areas): Employees are an enterprise’s most important intangible asset and the foundation of the stable operation of the financial services industry and the building of trust. The financial services industry should appropriately share the benefits of its business performance with employees, particularly frontline and entry-level employees, through measures such as improving employee compensation and benefits, fostering a supportive and employee-friendly workplace environment, and providing comprehensive career development and professional skills training. 4. Disclosure methods and key points: Financial institutions are encouraged to prioritize setting up a dedicated segment on their official websites addressing how they are giving back to society and proactively disclosing social contribution initiatives. Relevant information may also be disclosed through sustainability reports, annual reports, or other channels. Key content should include underlying philosophy and objectives, governance structure, specific outcomes, and highlights of major initiatives. Efforts should also be made to enhance the accessibility and visibility of disclosed information, thereby promoting greater understanding and recognition among the general public, customers, and employees.

The FSC further stated that the Taiwan Financial Services Roundtable, financial industry associations, and relevant financial peripheral institutions will bring to bear the collective capacity of the financial services industry to give back to society through integrating resources, exchanging experiences, and sharing of specific cases. This will create synergies. The FSC also plans to establish a dedicated section on its Sustainable Finance Website to feature links to the relevant sections of the websites of financial institutions, as well as to showcase representative and exemplary cases of social contribution initiatives. These efforts are intended to facilitate the dissemination of experiences and mutual learning, and to enhance the visibility and impact of social contribution efforts across the financial services industry.

Looking ahead, the FSC will continue to work closely with the Taiwan Financial Services Roundtable, financial industry associations, financial institutions, and all sectors of society to deepen the concept of “Trustworthy Finance” and promote the financial sector’s efforts to give back. The FSC will encourage financial institutions to integrate social contributions into their business strategies and corporate culture and continue leveraging their financial expertise and core capabilities, so that the benefits of financial development are shared by all and the vision of “Trustworthy Finance, Shared Prosperity” can be realized.

Update： 2026-09-11

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Update Date：2026-09-11

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