Consumer Protection regulation in Brazil

Consumer-protection rules, fair-treatment duties, complaints handling and market conduct in financial services. 89 publications, summarized in English and updated same-day.

2026-09-30

BCB Resolution No. 597 — Amends Pix Regulation to prohibit transactions for fixed-odds betting lotteries

Banco Central do Brasil

Brazil

BCB

2026-07-09

Central Bank of Brazil Instruction Normative No. 760 — Discloses Version 9.0 of the Customer Experience Manual for Open Finance

Banco Central do Brasil

Brazil

BCB

2026-05-04

CMN Resolution No. 5299 — Establishes Guidelines for Regulating the Rights of Natural Persons Using Financial Services

Banco Central do Brasil

Brazil

BCB

2026-05-04

BCB Resolution No. 567 — Measures for Advisory Services and Minimum Information to Natural Person Clients for Credit Operations under Law No. 15,252 of November 4, 2025

Banco Central do Brasil

Brazil

BCB

2026-05-04

Joint Resolution No. 20 of May 4, 2026, Amending Joint Resolution No. 8 of December 21, 2023, Regarding Financial Education Measures by Financial Institutions

Banco Central do Brasil

Brazil

BCB

2026-05-04

BCB Resolution No. 564 — Characteristics and Requirements for Special Reduced-Interest Credit Operations under Law No. 15,252 of November 4, 2025

Banco Central do Brasil

Brazil

BCB

2026-05-04

BCB Resolution No. 565 — Amends BCB Resolution No. 51 of December 16, 2020, Which Establishes Procedures for Authorizing and Canceling Account Debit Authorizations

Banco Central do Brasil

Brazil

BCB

2026-05-04

BCB Resolution No. 566 on Salary Payment Services and Salary Portability

Banco Central do Brasil

Brazil

BCB

2026-04-30

BCB Resolution No. 562 of April 30, 2026

Banco Central do Brasil

Brazil

BCB

2026-04-23

Joint Resolution No. 19 of April 23, 2026 - Amending Joint Resolution No. 14 of November 3, 2025 Regarding Minimum Capital and Net Worth Methodology

Banco Central do Brasil

Brazil

BCB

2025-12-11

BCB Resolution No. 530 — Amends BCB Resolution No. 514 to Delay the Effective Date of Changes to Articles 7 and 15 of BCB Resolution No. 264 Regarding Pre-contracted Anticipation Cancellation Procedures

Banco Central do Brasil

Brazil

BCB

2024-12-20

Internal Letter No. 26/2024/CVM/SDM - Proposal for Experimental Regulatory Environment - Access Registration

Comissão de Valores Mobiliários

Brazil

CVM

2024-11-14

Instruction Normative BCB No. 550 of November 14, 2024

Banco Central do Brasil

Brazil

BCB

2024-10-31

CMN Resolution No. 5,182 of October 31, 2024

Banco Central do Brasil

Brazil

BCB

2024-08-30

Joint Circular CVM/SMI/SIN No. 01/2024

Comissão de Valores Mobiliários

Brazil

CVM

2023-12-21

CMN Resolution No. 5,112 of December 21, 2023

Banco Central do Brasil

Brazil

BCB

2023-12-21

Joint Resolution No. 8 — Financial Education Measures for Financial Institutions and Payment Institutions

Banco Central do Brasil

Brazil

BCB

2023-12-21

BCB Resolution No. 365 — Amending Resolution BCB No. 96 of May 19, 2021, Regarding the Opening, Maintenance, and Closure of Payment Accounts

Banco Central do Brasil

Brazil

BCB

2023-09-28

Resolution CMN No. 5105 — Establishes minimum guidelines for the constitution, operation, authorization, and supervision of securities brokerage, foreign exchange brokerage, and securities distribution companies

Banco Central do Brasil

Brazil

BCB

2023-04-26

Resolution CMN No. 5071 — Regulates checks, consequences of their improper use, and conditions for their provision to customers by financial institutions

Banco Central do Brasil

Brazil

BCB

2022-12-27

Pix Dispute Resolution Manual Version 5.0

Banco Central do Brasil

Brazil

BCB

2022-12-15

Resolution CMN No. 5058 — Provisions on the Provision of Payment Services for Salaries, Pensions, and Similar Benefits by Financial Institutions

Banco Central do Brasil

Brazil

BCB

2022-09-26

Resolução BCB nº 246 — Establishes maximum limits for interchange fees and prohibits different maximum deadlines for fund availability for the receiving end user in domestic, purchase, prepaid payment account, and deposit payment arrangements

Banco Central do Brasil

Brazil

BCB

2022-04-27

CVM Resolution No. 88 of April 27, 2022, with amendments introduced by CVM Resolutions No. 158/22 and 226/25

Comissão de Valores Mobiliários

Brazil

CVM

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