Regulatory Alerts2017-01-01
Instructions No. 8 of 2017 Regarding the Accessibility of Bank Buildings and Banking Services for Persons with Disabilities
The Palestine Monetary Authority issued Instructions No. 8 of 2017 to mandate that all banks operating in Palestine ensure their facilities, services, and digital platforms are fully accessible to persons with disabilities. The regulations require specific architectural adaptations such as ramps and elevators, accessible ATMs with Braille and audio features, and modified account opening procedures including Braille documents and alternative signature methods. Compliance is enforced through mandatory staff training in sign language and significant financial penalties for non-compliance.
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