Regulatory Alerts2025-07-28
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Complaints Watch Issue No.26
The Hong Kong Monetary Authority issued the 26th Complaints Watch to share insights on banking complaints and emerging industry trends. The report highlights a 33% year-on-year increase in complaints during the first half of 2025, primarily driven by a 54% rise in issues related to banking account operations. Authorized institutions are urged to strengthen customer communication to minimize inconvenience, with the publication featuring good practices on handling account-related complaints and designing products from the customer's perspective.
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