Regulatory AlertsConsumer Protection regulation in Rwanda
Consumer-protection rules, fair-treatment duties, complaints handling and market conduct in financial services. 14 publications, summarized in English and updated same-day.
2025-12-17
Directive on Digital Credit, Account Opening, and Savings
Rwanda
BNR
2024-09-17
Directive No. 2310/2019 on Bancassurance Business
Rwanda
BNR
2023-11-14
Guidance and Benchmarks on Customer Service Delivery for Financial Institutions
Rwanda
BNR
2023-09-18
Regulation No. 73/2023 Governing Agent Management
Rwanda
BNR
2022-10-27
Regulation No. 55/2022 on Financial Service Consumer Protection
Rwanda
BNR
2022-10-27
Regulation No. 56/2022 on Internal Complaints Handling for Financial Service Consumers
Rwanda
BNR
2021-10-14
Law No. 061/2021 of 14/10/2021 Governing the Payment System
Rwanda
BNR
2021-03-03
Law No. 017/2021 on Financial Service Consumer Protection
Rwanda
BNR
2019-12-16
Regulation No. 79/2023 on Protection of Payment Services Users
Rwanda
BNR
2018-05-17
EAC Directives of 27th October 2017
Rwanda
CMARW
2017-05-19
Regulation No. 10/2017 on Key Facts Statement and Information Disclosure for Insurance Products
Rwanda
BNR
2017-05-19
Regulation No. 10/2017 on Key Facts Statements and Information Disclosure for Insurance Products
Rwanda
BNR
2012-05-07
National Bank of Rwanda Directive 05/2012 on Customer Service Delivery in Financial Institutions
Rwanda
BNR
2011-07-25
Regulation No 14/2011 on the Publication of Tariff of Interest Rates and Fees Applied by Banks
Rwanda
BNR