Regulatory Alerts2019-04-29
Regulation on the Application of ESMA and EBA Guidelines on Complaints-Handling
The Bank of Slovenia issued a regulation mandating the application of European Banking Authority and European Securities and Markets Authority guidelines on consumer complaints-handling within Slovenia. This measure requires credit institutions, payment and electronic money institutions, and real estate credit intermediaries to implement specific policies for managing, registering, and reporting consumer complaints. The regulation entered into force the day after its publication in the Official Gazette, with specific provisions for non-credit credit intermediaries applying from 1 May 2019.
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