Consumer Protection regulation in Hong Kong

Consumer-protection rules, fair-treatment duties, complaints handling and market conduct in financial services. 274 publications, summarized in English and updated same-day.

Email alerts for Consumer Protection · Hong Kong

New circulars, rules and guidance — a digest in your inbox, same day.

2026-03-26

Consumer Protection in the Use of Alternative Data

Hong Kong

HKMA

2026-03-16

Complaints Against Debt Collection Agents Employed by Authorized Institutions

Hong Kong

HKMA

2026-02-11

Complaints Watch Issue No. 27

Hong Kong

HKMA

2026-02-11

Complaints Watch Issue No. 27

Hong Kong

HKMA

2026-02-05

Expansion of Payment Arrangements for Property Transactions to Sale and Purchase of Residential Properties in the Secondary Market in Hong Kong

Hong Kong

HKMA

2026-01-21

Second Edition of Practical Guideline on Barrier-free Banking Services of Hong Kong Association of Banks

Hong Kong

HKMA

2026-01-21

Guideline on Elderly-friendly Banking Services of Hong Kong Association of Banks

Hong Kong

HKMA

2025-12-31

Self-Assessment of Compliance with the Code of Banking Practice 2025

Hong Kong

HKMA

2025-12-31

Self-Assessment of Compliance with the Code of Banking Practice 2025

Hong Kong

HKMA

2025-12-29

Further Frequently Asked Questions on Sale and Distribution of Green and Sustainable Investment Products

Hong Kong

HKMA

2025-11-21

Interbank Debt Relief Plan

Hong Kong

HKMA

2025-10-03

Complaints Against Debt Collection Agents Employed by Authorized Institutions

Hong Kong

HKMA

2025-09-29

Concurrent SFC-HKMA thematic review of the distribution of non-exchange traded investment products

Hong Kong

HKMA

2025-09-19

Circular on the Naming Requirements for Insurance Products

Hong Kong

HKMA

2025-07-28

Complaints Watch Issue No. 26

Hong Kong

HKMA

2025-07-28

Complaints Watch Issue No.26

Hong Kong

HKMA

2025-06-12

Promotion and Sale Arrangements under the Southbound Scheme of the Cross-boundary Wealth Management Connect Pilot Scheme in the Guangdong-Hong Kong-Macao Greater Bay Area

Hong Kong

HKMA